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Technical Support Module Audio Problem: The Bible: Exploring Facts and Myths About the Word of God

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  • Module Audio Problem: The Bible: Exploring Facts and Myths About the Word of God

     Clark Wray updated 3 months, 1 week ago 2 Members · 4 Posts
  • Marvin Lorenz

    Member
    January 4, 2021 at 12:59 pm

    I was 7-8 minutes into the audio module “Capital Error” when the audio stopped. When I tried to reload the session, I get the following error message: “html5: Video file not found.”

    I thought perhaps it had something to do with my internet connection, but I had no trouble again accessing the audio in previous modules.

    I wanted to bring this matter to your attention in case others have encountered it or it is a new problem.

    Thank you.

    • This discussion was modified 3 months, 1 week ago by  Marvin Lorenz.
  • Clark Wray

    Administrator
    January 4, 2021 at 1:05 pm

    Hey Marvin,

    Thanks for the heads up. This issue has now been resolved. Try refreshing your page and if that doesn’t work try restarting your computer.

    Let me know if you continue to have issues.

    • Marvin Lorenz

      Member
      January 4, 2021 at 11:47 pm

      Thanks, Clark. I logged in to my account and module, and the audio resumed where I had previously been listening.

      • Clark Wray

        Administrator
        January 5, 2021 at 8:07 am

        Good to hear. Have a great week!

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